Refund & Return Policy

At MadDady Pharmacy Software, we care about your satisfaction. If at any point you decide that our pharmacy software is not the right fit for your business, you can request a refund for any unused subscription period as explained below.

1. Subscription Refunds

• You can contact us for a refund anytime during your subscription if you are not satisfied.
• If you purchased a yearly plan, the refund will apply to the remaining unused months.
• The current active month is non-refundable. For example, if your second month has started, refunds will be calculated for the remaining 10 months.
• Monthly subscriptions are non-refundable after the payment has been processed.

2. How to Request a Refund

To request a refund:
• Email us at [email protected] or contact us on WhatsApp.
• Provide your registered account details and proof of payment.
• Our team will review your request and respond within 3-5 business days.

3. Refund Eligibility

Refunds may not be issued in the following cases:
• The current active month of your subscription is always non-refundable.
• Monthly plans are not eligible for refunds once payment has been made.
• Abuse of our refund policy through repeated or fraudulent requests.

4. Service Returns

Since MadDady is a digital software service, no physical returns apply. Refunds are processed only against active subscriptions.

5. Refund Processing Time

Approved refunds will be issued to your original payment method within 7 to 14 business days, depending on your bank or payment provider.